Chase Bank

883 Flatbush Avenue, Brooklyn, NY

Flatbush Branch
4.3 /10 39 Ratings
883 Flatbush Avenue
Brooklyn, NY 11226
Branch Location Map - Chase Bank, Flatbush Branch, 883 Flatbush Avenue, Brooklyn NY
Large Map & Directions
(718) 693-2021
(855) 322-0520
Jan. 1, 1812
Lobby Hours
Mon: 08:30 AM - 06:00 PM
Tue: 08:30 AM - 06:00 PM
Wed: 08:30 AM - 06:00 PM
Thu: 08:30 AM - 06:00 PM
Fri: 08:30 AM - 06:00 PM
Sat: 09:00 AM - 02:00 PM
Sun: Closed
Established On:
Jan. 1, 1824
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Institution Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Reviews & Feedback

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Rate This Bank:
4.3 /10 39 Ratings
1 /10
Reviewer: Emily Snyder
Date: Jan. 23, 2018

I have been a chase customer for 5 years as well as had my mortgage with Chase for those 5 years. My payments have NEVER been late, delinquent or even used the 15 day grace period. I refinanced my mortgage in October with Alliance Home Loan in Phoenix, AZ and the loan closed on October 26 and was recorded by title on October 31. This I have no control over and I did my diligence through the entire process with signing forms and making myself available for a smooth process. I have submitted a dispute through Chase on several occasions and it has always came back as no amendment needed. It's not like I was a bad customer and this was a regular thing. In fact I was told on my many calls that if it was done by October 30 it wouldn't have been reported. 1 day, really????? The norm in the refinance business, as I have talked to 5 different lenders trying to figure this out, is if the refinance closes by month end or before next payment is due then it is considered not delinquent and not reported. This has lowered my credit score by 200 points and will stay on there for 7 years. This is not common and needs to be removed. I have been a good and loyal customer over the years.

Reviewer: Brenda Hendrix
Date: Jan. 5, 2018

I like to open a checking account

Reviewer: Anonymous User
Date: Dec. 19, 2017


10 /10
Reviewer: Anonymous User
Date: Nov. 8, 2017

Best Chase branch in Frisco! These folks are absolutely customer-focused--extraordinarily knowledgable about all of their products and services! This is my GO-TO branch!!

1 /10
Reviewer: Ramon uribe
Date: Oct. 26, 2017

Hoy fui a transferir dinero a mi hija y la cajera me envió a conversar con la manager. La manager de manera ofensiva me pregunto si yo era residente legal o ciudadano americano lo cual consideró que no debería preguntarle a nadie porque su labor es atender costumer de la mejor manera posible. Yo soy un costumer y uds trabajan con mi dinero...pero lo que sucedió hoy no tiene nombre. Espero recibir una respuesta lo antes posible o tendré que hablar con m abogado. Para tomar los pasos legales que me otorga la ley. Gracias

Reviewer: Anonymous User
Date: Sept. 22, 2017

I supposedly have a relationship manager there but she has never responded to my emails nor phone messages. I'm pretty close to moving my assets to a more "friendly" financial services institution.

1 /10
Reviewer: Laura Broshears
Date: Sept. 12, 2017

this location did payroll for 5402 rowlett rd rowlett tx 75088 taco bell from 9-2015 thru 1-2017 and probably still does. However, in that time frame all employee deployments were sent to this chase branch through payroll. chase did not give them to the sheriffs dept to distribute. If the dept of justice and dept of treasury atf firearm containers were removed from this chase bank, they would not have this information. They would also be forced to close due to a lack of capital. unless, they continued to use ross perots personal and business information w the dept of treasury san francisco. Haven't been deployed since 9-2015? this placeis the problem
872323 israel

Reviewer: DARCIO
Date: Aug. 28, 2017

I need to talk to the person who takes care of my account at this agency,
1331 Park Avenue West
Mansfield, OH 44906

I have an account there and I can not talk to anyone.

Can you help me please

9 /10
Reviewer: Anonymous User
Date: Aug. 18, 2017

Not a client yet of chase,but had outstanding customer service.

Reviewer: Terry
Date: Aug. 8, 2017

Thought bankx open at 8:30am here itis 9:00am and nobody answers the phone at several branches.

Reviewer: Alfredo Bottone
Date: July 23, 2017


Good morning!

About this alert, your bank made a mistake because it made a debit of US 11,500 twice instead once. I gave only one check for my wife (Tania Alves Calvao) in this amount (US 11,500). She made a deposit yesterday in her account (same bank).

Please, make a correction e let me know why this problem occured.

Thank you.

Alfredo Bottone
Phone number 832 803 6838
TRAN - 4997 SWEETWATER BLVD SUGAR LAND TX Misc. debit −$11,500.00 --
TRAN - 4997 SWEETWATER BLVD SUGAR LAND TX Misc. debit −$11,500.00

Em Sáb 22/07/17 18:25, Chase [email protected] escreveu:

This is an Alert to help manage your account ending in (...6282).

As of 07/22/2017 9:25:28 PM EDT, the available account balance was $-9050.07, which is less than the minimum balance of $50.00 in your Alerts settings.

Text your account. It texts you back. Sign up for Chase MobileSM.
Copy and paste the following link in your browser for more information:

If you wish to unsubscribe from this Alert, you may now.

1 /10
Reviewer: Anonymous User
Date: July 17, 2017

Worst bank ever. Sure, the ATM works, but if you have to do any banking that requires service or the manager’s responsibility forget it. After dealing with a problem on their end for 40 days, we are closing all of our family’s accounts and moving on.

Reviewer: Brian Eddy
Date: July 7, 2017

Dear Sir/Madam
Are you able to help us?
We are travelling from New Zealand shortly using American Express travellers cheques .
Will your Bristol PKWY branch be able to cash these for us,?
Apart from our passports would you require any other form of identification?
look forward to hearing from you.
kind regards
Brian Eddy

Reviewer: Anonymous User
Date: June 13, 2017

I am a new customer to Chase and had a wonderful experience with them when doing a mortgage for my home-they were professional and they made the process quite easy and it moved along quite fast. The one problem I find with the two Chase locations I have dealt with is that their buildings are quite dark inside with little light coming in from the outside. They also usually only have one or maybe two tellers inside and the drive in does not always have someone working it. Especially on
Saturday's the customer lines and wait times are long, not very good customer service. I have not only found this at Chase, but at other banks as well. Key Bank is one of those who choose not to staff their branch with more than one or two people on Saturdays-the lines can be close to out the door. Maybe they need to re-evaluate their scheduling guidelines.

2 /10
Reviewer: Anonymous User
Date: June 8, 2017

There's a lady that works there on the week days. She's not friendly. Never smiles. Looks like she hates her job. Always says she's the only person working both window's. Never likes to take my deposits and I can tell by the look she gives me like she's annoyed. Since when is it annoying to make a deposit? I thought that's why I bank with chase. The rest of the staff is great and I never have a problem. As for this lady, She needs to be retrained on her people skills or get a job where she doesnt have to deal with people. I shouldn't have to feel uncomfortable to make my deposits in my bank account with a person. I like this bank because it's close to my house. I feel like I need to stop coming here.

10 /10
Reviewer: Therese Worrell
Date: May 4, 2017

I had some fraudulent activity on my account and Chase caught it right away ( that morning) and took care of it. I am so glad that I have Chase on my side! Excellent people and very professional.

Reviewer: Pilar Neyra
Date: May 2, 2017

I have been trying to contact Daniel or the GM for the last 2 days and I get a recording that all bankers are busy and to call the telephone banker. I do not need a telephone banker, I nee to speak with Daniel.

Please have him contact me at 214/263-9723. I need to inform him that Dallas county has cashed my check.

Thank you

10 /10
Reviewer: Teri Namon
Date: April 23, 2017

Linda Countryman is a valuable Chase bank employee. She helped me greatly in opening an account and then the next day adding my husband as joint tenant.
She was knowledgeable and handled herself in a friendly, professional manner each day.
Everything was explained completely and understanding her was easy.
I will be opening another account at Chase soon and will be certain that she continues to be my personal banker. She is an asset to Chase Bank!

6 /10
Reviewer: Anonymous User
Date: April 1, 2017

The manager is careful not to offend, but won't lift a finger to be of any assistance, unlike managers in other small-town banks. He's pretty good in his choice of folks to hire as tellers. He fits his position pretty well. But I wouldn't give the guy any more responsibility.

1 /10
Reviewer: Anonymous User
Date: March 28, 2017

The manager is rude and racist

1 /10
Reviewer: Ms. Campbell
Date: March 22, 2017

Went in today to open a second checking and savings account. Crystal was too busy going take her break to help me because it could take up to 45 minutes. She turned me away. Told me I could drive all the way to Lafayette or New Iberia. I will be closing my existing account and going to Capital One.

4 /10
Reviewer: lakshminarayana.n
Date: March 17, 2017

Dear sir,

I am lakshminarayana, residing in hyderabad, india. i want to open account in your bank for updation of my fund of 3.8 m usd. can you give the procedure to open nonresident online offshore net browsing account . Awaiting for your reply to my mail id : [email protected]

Reviewer: 王品清
Date: March 8, 2017

We report that the Fraud account in Chase Hawthorne CA No. 115663228
Company name: 1+K ENTERPRISE, YOON SUNG CO LTD. who cheated our
Bolvia customer to T/T of USD74,670.00 from BANCO BISA on March 3rd.....

Our company name is YOON SUNG (TAIWAN) CO LTD. address (10569)F-1,
346 Section Nanking East Road, Taipei, Taiwan...... We are in Taiwan, but the
FRAUD company asked T/T to CHASE CA with Fraud company name to stole
money................ Please, any one can help us to tell CHASE CA T/T department or
High Manager for this Fraud account is highly appreciated.........

(BANCO BISA also telex/fax to ask stop the T/T payemnt to this Fraud company
through bank to bank on March 7th.................)

Please help and treat this is the top urgent FRAUD REPORT......

3 /10
Reviewer: Neal
Date: March 3, 2017

Hello I was going into your bank today and noticed the outside of your bank looks un inviting, your windows are dirty your landscaping off of Collins and 69th looks terrible, as a pillar bank of this area you should really try and look like you did when you first opened, I hope you act on the recommendations, thanks a concerned customer

Reviewer: Anonymous User
Date: Feb. 28, 2017

I called the bank, answering service came on and told me they were busy and to call back later. REALLY? I'll take my business elsewhere!!!!!

1 /10
Reviewer: Anonymous User
Date: Feb. 24, 2017

this is by the the worst bank, DO NOT bank with them. They are dirty as dirty gets and jp morgan would probably be ashamed at how things are ran now.

9 /10
Reviewer: Anonymous User
Date: Feb. 11, 2017

Excellent experience. Great service and Lucia told us about a lower balance requirement for ex military personnel. We will use this bank often.

Reviewer: Anonymous User
Date: Feb. 11, 2017

I use this branch for drive up banking since the State Street branch closed. The drive up window and area is a pigsty. More on that in a minute. When I used the facility last week, there were two employees in the area, and another person was seated on the floor with her back leaning against the wall on her cellphone...very unprofessional. I just went through it again this afternoon. The place is cluttered and disorderly and unattractive, and certainly unbusinesslike. I suggest the branch manager drive through the window area, have a look, and ask if he/she would really wants to project that image to customers, and then do something about it. A customer since 1986 (but wondering)

Reviewer: Anonymous User
Date: Feb. 7, 2017

My experience at this bank was not good. I went in to take a deposit in for my son who is out of town. And listen to a girl behind the desk tell a man at the drive up in a very rude way that he needed to come in and if his deposit wasn't ready that they're no longer taking care of people Who aren't ready at the window. She then proceeded to say that she could ask her manager if they can make a special exception for him also in a rude voice. Even though there was no one else there but one teller Patty who was actually helping someone. I mentioned that I had slipped and hit my elbow on the ice on the street and Patty asked her who takes care of that and the other girl I don't know if her name is Jessica or not she really really likes over in in the snotty tone says oh all of that work is contracted out I don't know who it is. From the moment I entered that bank until me leaving if that's the first impression, I will tell my son to get rid of them as a bank when he gets home and I personally would never bank there based I will tell my son to get rid of them as a bank when he gets home and I personally would never bank there on that girl or their customer service. There are plenty of banks that aren't rude.

1 /10
Reviewer: Maggie
Date: Jan. 31, 2017

This bank is extremely slow. Only 1 representative and 2 tellers. Nobody to actually speak too. I had to wait over 45 min just to get a new card. Never going back.

Reviewer: Sandra Lapeyrouse
Date: Jan. 30, 2017

On Friday, January 27, my husband and I visited the stand alone, Jones Creek Rd. branch to cash in many savings bonds. Alex Shelton, one of your tellers, did a wonderful job of explaining the process, had a great deal of patience since there were many bonds to process, and was extremely kind and professional. Just wanted to comment on how much we appreciated Alex's help. Thank you.

10 /10
Reviewer: Carl carrano
Date: Jan. 24, 2017

I am new to this
Please help locate my bank phone number for customer service.

Chase Routing Number: 267084131
Account number: 108370963

I have been to the bank once Migael (spelling) was outstanding

1 /10
Reviewer: business owner
Date: Jan. 11, 2017


10 /10
Reviewer: Anonymous User
Date: Dec. 22, 2016

Great service

10 /10
Reviewer: Anonymous User
Date: Dec. 22, 2016

Love this Branch! Employees are fantastic!

1 /10
Reviewer: Anonymous User
Date: Dec. 16, 2016

your branch hasn't answered the phone all day.

I deposited a check for $2092
Ramona Cashbox-#01
Sunlight Contractors acct ending 2639
please have someone call me Ira-504-222-2082

Reviewer: Anonymous User
Date: Dec. 15, 2016

We had to wait about an hour to get into our safety deposit box. Apparently, only "bankers" are allowed to let us in and the only two there were in a meeting. We were told that we should have made an appointment. The gal at the window finally went into the meeting and told them how upset my wife was getting, so a banker finally came out about 15 minutes later. This was at the branch at 29th and Grand in Spokane, WA. We have removed the contents and will turn in the two keys soon.

3 /10
Reviewer: Stephen Harris
Date: Nov. 17, 2016

My wife and I are Chase Customers. And I travel to Saginaw quite often because I have property there. On November 4, 2016, I went to the Court Street Branch conducting some business in getting a document notarized. A representative by the name of Janis Hill waited on us. She was very unprofessional, sarcastic, and disrespectful to my 88 year old mother by questioning her identification. I have never experienced such a unprofessionalism from a bank representative. Although my branch is here in Sherman, TX, I will think twice about using this particular branch while in Saginaw.

1 /10
Reviewer: Sue
Date: Oct. 17, 2016

My comment is previous to this one. I went into the bank to get a replacement debit card and it took 1 hour to do this. They had to take care of everyone first then they spent the 3min with me to get me my replacement card. I don't ever write reviews but these guys are too much. This isn't the first time it's taken me a long time here

Reviewer: Sue
Date: Oct. 17, 2016

The customer service at this bank is the worst! They only have one or two (at most) tellers with long lines. If you like to wait around for long periods st a bank this is your bank. Heaven forbid you need a banker. They just told me their business is so poor they only have one teller and one banker. Figures

1 /10
Reviewer: Sseruwo Twaha
Date: Oct. 13, 2016

Dear Sir
Can you please provide me with the email Address of the JP MORGAN CHASE BANK 1100WILLIAM D. TATE GRAPEVINE, TX 76051

Reviewer: Anonymous User
Date: Oct. 8, 2016

Outstanding service; fantastic personalities and just great people. Can't say the same for other branches, but this branch out shines them all.

3 /10
Reviewer: Anonymous User
Date: Sept. 23, 2016

Bad customer service skill staffs

1 /10
Reviewer: Anthony
Date: Sept. 7, 2016

I've been going to this bank for some time now!! I've been able to use their restroom when needed. Today I walk in to pull some cash out and needed to use restroom really bad!! The lady in there rudely screamed at me saying I can not use the restroom. I will never go to this bank again I'll drive 20 miles before I'm disrespected like that again!!!

10 /10
Reviewer: Gwendolyn McCray
Date: Sept. 2, 2016

I really don't know what Caroline and Chloe are talking about when the say that this location has bad customer service. Maybe they were having a bad day and want to take it out on the service. I have banked with this location for more than 5 years. I have never had a bad experience with any of the tellers or managers. On a scale of 1 to 10 I give them a 100. They are always friendly and more than helpful. I'm disabled and they take very good care of me. While there I've seen them take very good care of the other customers as well. Never rude or unprofessional. Maybe those 2 should come back they are having a better day. Love you guys on Austin Hwy.

10 /10
Reviewer: Meagan
Date: Aug. 16, 2016

I love this branch ! They are nothing but helpful and kind ! I have delt with Matt and Daren ( separate occasions ) Every time I have called about questions I may have this branch has gone above and beyond ! I can't thank you all enough !

3 /10
Reviewer: Anonymous User
Date: Aug. 13, 2016

Tried to call this bank 6 time during operating hours, no answer just gave national number after saying they were busy helping other customers

1 /10
Reviewer: Anonymous User
Date: Aug. 7, 2016

very slow! waited twenty minutes in line just to pay credit card bill ! broken furniture and burnt out lights in lobby. don't they have a maintenance crew working in that building? manager and teller standing around in lobby instead of opening another window to move people along. terrible job done by manager!

1 /10
Reviewer: Andy
Date: Aug. 5, 2016

Jessica M Klein Vice president needs to be fired! She refused to cash a check even after verifying funds driver's credit cards verification of security questions Social Security numbers I take a check in good faith expecting to be able to cash it I'll never accept a check from Chase Bank ever again she is sadly mistaken on this war on cash!! The employees at this location need training on what a check actually represents 💩💩💩💩

2 /10
Reviewer: Wingmen44
Date: June 26, 2016

Remove your stuff from your safe deposit box They do random drilling and remove your contents. It takes weeks to get it back. You think I'm kidding. (NOT.!)
the worst bank and branch on so many levels. Management is a joke Get away from this bank asap.

2 /10
Reviewer: Chris
Date: April 3, 2016

The managers at this branch had all of their employees fired to save their own jobs. I have been banking at this branch for a long time and was very familiar with the bankers who worked there. They were all great and always looked out for the customers. I have never spoke to the manager because every time I go in there she is in her office with the door shut playing on her cell phone. I advise everyone to stay away from this branch. If they treat their hard working employees like that, just imagine how they would treat you.

2 /10
Reviewer: Anonymous User
Date: March 30, 2016

As a Chase Private Client, very disappointed not having a notary person, when they had one last year. Did not even recommend branch that would have one.

10 /10
Reviewer: Carol A. Hutchinson
Date: Feb. 29, 2016

I have been with Chase bank for many years. We moved to Peoria, Az. in Sept 2015. I find everyone working there very helpful and pleasant.

2 /10
Date: Feb. 3, 2016


10 /10
Reviewer: Kurt Carlson
Date: Jan. 17, 2016

This has been my home bank since Chase began in the area. The staff there has always seemed to bend over backward and go out of their way to help with anything we required. Whether it was the bank teller, manager or intern, the attitude is welcoming, knowledgable, proficient, sincere and amazing.
I give 5 stars! *****

2 /10
Reviewer: JP
Date: Jan. 3, 2016

I deposited an inheritance check just before Christmas and the check was put on hold, which was expected. What wasn't expected was all my accounts were frozen before New Years Eve, because the bank lacks basic customer service skills and common sense. More than one person can be on an account, and no, they do not have to be named on the check to sign it.
I reviewed the Deposit Account Agreement and chase met none of the criteria on page 16 which gives them the authority to freeze all my accounts. Chase has also stated that there is nothing I can do to unfreeze my account. What kind of financial institution high-jacks money used to feed and shelter children. JP Morgan Chase has proven that they don't care and will treat anyone they choose as a criminal.
I'm now on day 7 and my car payment direct withdrawal has been missed. I can't touch my direct deposits. Chase cashed the check on 12/28/15 and has been gaining interest that is rightfully mine. I have spent hours of my new year holiday on the phone, and in the branch, because this they refused to do its job or pick up a phone to call me. Instead they sent a letter, which was delivered 1/2/16. Even after explaining the situation and providing documentation they are requiring my mother to drive over an hour (one way) to the nearest branch to verify that we are not criminals. That's right Chase has even brought my momma into this.
Do yourself a favor in 2016 and beyond, go to any other bank than this one. There were 4 inheritance checks given out and only mine was considered criminal. The only hold was from JP Morgan Chase.
Read The Deposit Account Agreement Page 16 for yourself. Pages 1-15 are Chase bank removing all liability from themselves for their ignorance.