250 Broadway, New York, NY

City Hall Branch
3.1 /10 12 Ratings
250 Broadway
New York, NY 10007
Branch Location Map - Citibank, City Hall Branch, 250 Broadway, New York NY
Large Map & Directions
(646) 502-4187
(212) 240-1842
June 16, 1812
Lobby Hours
Mon: 09:00 AM - 05:00 PM
Tue: 09:00 AM - 04:00 PM
Wed: 09:00 AM - 04:00 PM
Thu: 09:00 AM - 04:00 PM
Fri: 09:00 AM - 05:00 PM
Sat: Closed
Sun: Closed
Established On:
June 16, 1812
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Institution Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Reviews & Feedback

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Rate This Bank:
3.1 /10 12 Ratings
Reviewer: Robert Surles
Date: Jan. 19, 2018

I'm President of non profit organization and our checking account is with this branch. We've been trying to get signatories on account changed for several months. We have gotten to the point of the situation being urgent. The personal bank we deal with doesn't return calls when we leave voice message and he doesn't return emails. In person he's very friendly and accommodating but obviously has no follow through.
Really bad with client relations.

Reviewer: baby pamnani
Date: Jan. 19, 2018

good day trying to reach the bank from last week it is so difficult to get in touch I tried at least 50 times please ask someone responsible to call on this no 17215432129 10 to 5 please ASAP

1 /10
Reviewer: Disappointed X-Customer
Date: Jan. 18, 2018

Lost my debit card.
Can't get a person on the phone.... how stupid is that ???
Moving my business to another bank.

Reviewer: s stomber
Date: Dec. 27, 2017

unbelievable! I wanted to open an IRA for almost 200K and was told that the person who does that was not in. They wanted to give me a tel number for a back office operation. I left without opening an IRA. I am a Citigold customer and I cant even reach a live person at the bank, just touch tone operation. I finally got an operator in the phillipines who also tried to reach the bank with the same results Middle of the day and you cant reach a live person at the branch. Im checking my CDs and IRAS now and plan on going to another bank

Reviewer: Ray Lapeyrouse
Date: Nov. 27, 2017

I was trying to reach the fraud department. I received a questionable letter. Are you able to help me.

1 /10
Reviewer: A. Taylor
Date: Nov. 27, 2017

I Can NOT find a working number to ANY Citibank in Massachusetts. I do not understand. Every location I've tried is a Non-Working number. What is going on with this BANK??

Reviewer: Anita Foster
Date: Nov. 19, 2017

Im trying to contact Tommy Bryant

Reviewer: Belguda Butaye
Date: Nov. 12, 2017

yes it is

10 /10
Reviewer: John
Date: Nov. 10, 2017

I would like to thank the Remittance Director Tommy Bryant for his recent help in solving a problem. He professional and friendly at all times.

Reviewer: David Escandon
Date: Sept. 28, 2017

I am interested in working and Tradeing with a business partner in Changsha and Shanghai China. !!! Are there any Citi banks in the two City I mention above . If so please contact me David 661 932 4276 ---!!

3 /10
Reviewer: Maria EJ van Soest
Date: Aug. 28, 2017

Living in Curacao, I could not contact the branch by phone, not via Skype, not via dierect line.
No fax nr. of your branch found on internet
I have to send a letter by post???

1 /10
Reviewer: Lucimara Petitto
Date: July 26, 2017

Really bad experience. More than a week trying contact with my Account Mgr and no responses (e-mails, phone callsĀ“...).
Really disappointed ...

Still waiting to be called or get a response from my e-mails.
Thanks a lot,

Reviewer: Anonymous User
Date: July 24, 2017

no longer exists

Reviewer: Bj
Date: July 19, 2017

I was in your branch @4:00 this afternoon. I told the teller that I had close to 100,000.00 to open an account with and would like to know the interest rates and different types of accounts. I was told that the banker was busy and there was no way to tell me what the rates are. I was allowed to walk out of the bank with the check in my pocket. Obviously you aren't interested in my business. Definitely not good customer service. Perhaps better training or better procedures are in order.

1 /10
Date: May 25, 2017

Good morning !

I am trying to call this branches several times and it was be impossible.

I would like to speek with somebody who can help me with my cases.

I send my W8 BEN formularie certified for the American Embasy in my Country (VENEZUELA) by DHL and it was received for L Gonzalez last 31-03.2017.

Now, i just want to check the information. Because THE BANK send me a letter ask me about this important process to certify the Acoount as foreing person (No living in USA).

I really appreciate a soon anwers.
Account 9136246447

1 /10
Reviewer: Anonymous User
Date: April 29, 2017

This is a horrible branch. Aside from the tellers, the branch managers, etc. are terrible at customer service. They are very condescending when they approach you to "help" you. What it ends up being is they can't really do anything at all because any issue is "beyond their control." They constantly have to refer to people outside the bank, sending emails and leaving vmail for these other people that they have to get clearance to. Don't bank with this bank and most especially not this branch.

Reviewer: Billie Jo Fausey
Date: April 25, 2017

I have a credit union member that would like to cash a large check drawn off of your location. Do you do check verifications? If so, what is the process? Thank you in advance for your consideration. Billie Jo Fausey, Manager Sidney Division, Universal 1 Credit Union, Sidney, Ohio.

Reviewer: Anonymous User
Date: April 21, 2017

I am still/still waiting for your reply on 4/21/17 399 park ave-hours for safe deposit visit/pls answer now/tks

Reviewer: Anonymous User
Date: April 21, 2017

I am waiting for your reply on 4/21/ 399 park ave - hours open for safe deposit visit/pls answer/tks

Reviewer: Anonymous User
Date: April 21, 2017

at 399 park ave - hours open for safe deposit visit/pls answer/tks

Reviewer: yusufb momodu
Date: April 18, 2017

The experience was Okey but I think some people are using your bank for scams just try work on that.there a man I will like to ask you about

1 /10
Reviewer: Lenny
Date: April 14, 2017

Good morning my experience was very uncomfortable and somewhat insulting. The teller was not helpful and was snarky . After asking politely to get help from the branch manager I was brushed off . Hey I am not a big money balance guy so maybe they don't really care about my accounts. I wont be back to this branch and maybe its time to give a local small bank a chance. I am going to find the citibank ceo email and send him a letter why not just go straight to the top and hope for a response . God bless

10 /10
Reviewer: Betty S
Date: March 25, 2017

In and out. & tellers very pleasant

Reviewer: michael white
Date: Jan. 31, 2017

I was just wondering if you had received my email about the transfer of funds?

1 /10
Reviewer: Asa
Date: Nov. 23, 2016

Horrible and very impolite and rude Branch Manager. I called them today and talked to the branch manager to issue me transactions of this month. I knew that official bank statement will be ready by end of this month, but I had to provide an official letter to mortgage company today as my house closing is next Monday. If I wouldn't provide them the transaction's history today, closing date of my house would have to be postponed which means changing rates etc. I explained this to the manager, but she was very rude and said we can not issue you that and we can not fax that neither to you nor to mortgage company and wanted me to call online banking. I had to check with her whether she was listening or not, because she would respond me like 3 or 4 seconds after I stopped taking...sounds like she was on another task simultaneously!!!!
Before I called this branch, I had called citibank online, but they wanted me to call the branch directly!
Manager was very rude and impolite and not friendly at all. She never provide any solution for me to address my problem. She was just repeating herself that call online banking or stop by the branch. I told her that I'm not in Chicago and there is no branch in this area where I currently live (that's another frustration of Citi Bank). I told her that she needs to learn how to talk to customers, as she didn't really know proper way of behavior. I wanted her to give me her boss's phone number; she said her boss is in vacation. I insisted her to give me a number that I can talk to someone who acts as her boss today. After few minutes she gave me a number. I called that number for multiple time and no one answered and also it did not go on voice message where I could leave my name and number for them to call me back. Not sure where she found that phone number from. A big lie. Finally, I told that I would recommend her to review some books, manuals, etc to learn techniques and proper behaviour to become a responsive manager and she just hung up the phone on me!!!

Even if there was no way for them to provide me the transactions, she as the BRANCH MANAGER could have explained that for me in a nice way and provided me some solutions. Not just being rude and impolite.

Avoid this branch. This has been the third of fourth times during the past two months I experienced issues like this (depositing check, statements, etc) with the Citi Bank. I will close my account with them and start working with other banks. In multiple occasions I have seen that the Citi staff are careless, unfortunately.

1 /10
Reviewer: Rose Fairbairn
Date: Sept. 27, 2016

By far the worst customer service ever. Marcelo, the branch manager, acts like a sleezy used cars salesmen. I actually really like Citi bank and have banked with them for several years. I would highly recommend banking with the Marina Del Rey or Culver City branch where the employees are much more helpful.

Reviewer: Charles
Date: Sept. 24, 2016

Need your email address
For confirmation of a email I received from your bank just trying to avoid scams thank you Charles

6 /10
Reviewer: Marjorie Murray
Date: Feb. 26, 2016

I have been a citibank pacific Branch account holder since they took over Glendale savings years ago but lately and just about every time I visit there is only one teller and the wait is terrible. SEEMS COMPUTER DOWN OR TELLER DOING SOMETHING ELSE. They now are closed on saturday and close at 5pm. I have four accounts, large savings, checking and also citibank rewards and Preferred. I have recently opened an account with another bank and will make future deposits to savings with them. SINCERELY. Marjorie Murray