I have dealt with Katie, Luke and Linda at the Greenwich Trustco on many occasions. It is worth noting that I live in Mechanicville, a good 25 minutes away from Greenwich. The staff and service in Mechanciville is abysmal and that is what brought me to Greenwich. Katie was the manager in Mechanicville at one time and things were fine.
Dealing with Katie and her staff is always a pleasure. They are informed, articulate, and able to understand with no delay or difficulty the nature of my call and what needs to be done to assist me. Katie especially has straightened out a few situations involving Customer Service at the main branch. She has always been concerned about my banking needs, and more importantly, at least to me, has empathized with my situation and left no doubt in my mind whatsoever that she is concerned with me as a person as well as a customer.
Recently Luke and Linda worked with me to resolve a debit card rules issue that was limiting my use of my debit card. They were diligent and persistent in pursuing my situation with Customer Service, returned phone calls as promised, and made follow up calls as soon as they had or needed further information. Luke, on leaving for the day, briefed Linda on the progress he had made so that when I called I would get up to date information promptly.
I am so glad that I thought to call Katie the first time I encountered poor service in Mechanicville. She does an excellent job of running her branch, and deserves special commendation for training and retaining an excellent staff.